Refund & Returns Policy

Returns & Refunds Policy

We want you to love what you order. If something isn't right, here's how returns work with us.

Returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to start a return

Contact us using our Contact Us form with your order number and reason for return, and we'll send you instructions.

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5-10 business days.

Damaged or faulty items

If your item arrives damaged or faulty, contact us within 48 hours of delivery with photos so we can arrange a replacement or refund at no extra cost to you.

Non-returnable items

Made-to-order or personalised items, and items marked as final sale, cannot be returned unless faulty.

This policy does not affect your statutory rights under UK consumer law.